Mortgage -- Trouble during payment process -- Complaint #7254647
Complaint Overview
Complaint ID: 7254647
Company: Wells Fargo & Company
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: New Jersey
ZIP Code: 088XX
Date Received: 2023-07-14T12:00:00-05:00
Date Sent to Company: 2023-07-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/2022 Wells Fargo Home Mortgage admitted that it had incorrectly miscalculated fees and other charges related to my mortgage foreclosure process of {$1000.00}. See Wells Fargo XX/XX/2022 letter attached. In XX/XX/2022 Wells Fargo Home Mortgage admitted that it overcharged me {$3300.00} in expenses when it evaluated my mortgage loan modification application. These errors resulted in an overstatement of the attorneys fees in the calculation, which caused my qualified borrower application not to be offered a loan modification. See attached Wells Fargo Letter. Wells Fargo Home Mortgage has not fixed my issues and continues to fail to offer me a borrower loan modifications and adequate remediation to my mortgage account which experienced incorrect loss-mitigation outcomes, including wrongful foreclosure.
Frequently Asked Questions
What is Complaint #7254647 about?
Complaint #7254647 was filed against Wells Fargo & Company regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-07-14T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.