Money transfer, virtual currency, or money service -- Confusing or misleading advertising or marketing -- Complaint #7254608
Complaint Overview
Complaint ID: 7254608
Company: Moore Legal Group, LLC
Product: Money transfer, virtual currency, or money service
Sub-Product: Debt settlement
Issue: Confusing or misleading advertising or marketing
State: New Jersey
ZIP Code: 088XX
Date Received: 2023-07-14T12:00:00-05:00
Date Sent to Company: 2023-07-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX I entered into an agreement with meadow brook legal group to handle my debts and represent me if I should be sued. Unbeknownst to me and due to deceptive marketing and advertisement tactics from XXXX XXXX who assured me the grand benefits of the program ensured me that my debts would be settled in 6-9 months and that skipping payment was ok if I experience any hardship. Little did I know they took upfront fees and that if I skipped payments it would pull from the previous months funds never aiming to pay off my debts. However, I was assured again that regardless if sued I would be getting the least legal advice and an attorney to give me legal advice on where to go next. The attorney in the program said he had no idea how to even file a court filing to contact meadowbrook as that is what I am paying for and even agreed that meadowbrook is deceptive in telling me they would help me as that was services I was paying for. However, every time I kept getting a different answer. After trying to get a refund I was told I only XXXX cents in reserves so that basically my only refund was the skipped payment of XXXX dollars and change which I still have not received. After 8 months of payments and no help they would not return my XXXX dollars in escrow because those are fees " rendered for services, '' My question is what services. Have they communicated more efficiently and told me they would not represent me I could have negotiated my own debt sooner. They also rushed me into signing my contract with manipulation and a notary to notarize a paper in a rushed manner as if I was taking too much time. I never felt so shammed in my life. Also, XXXX just called me one day out of the blue explaining how much this program could help me. I should have did more research but I trusted them as a " law group, ''
Frequently Asked Questions
What is Complaint #7254608 about?
Complaint #7254608 was filed against Moore Legal Group, LLC regarding Money transfer, virtual currency, or money service specifically about Confusing or misleading advertising or marketing. It was received by the CFPB on 2023-07-14T12:00:00-05:00.
How did Moore Legal Group, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Moore Legal Group, LLC?
Yes, visit the Moore Legal Group, LLC company profile at readthecomplaint.com/company/moore-legal-group-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.