Payday loan, title loan, or personal loan -- Problem with the payoff process at the end of the loan -- Complaint #7254341
Complaint Overview
Complaint ID: 7254341
Company: Duvera Billing Services, LLC
Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan
Issue: Problem with the payoff process at the end of the loan
State: Pennsylvania
ZIP Code: 19454
Date Received: 2023-07-14T12:00:00-05:00
Date Sent to Company: 2023-07-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had to use XXXX XXXX through Duvera to fix a costly car break down, when signing up it was not made clear that it would have a 135 % interest and now that I have the money to pay off the loan the company is not processing the payment and has already returned it once and it has now come to my auto pay date and the account is now larger than my pay off amount. I was also hit with an additional late fee on XX/XX/XXXX this is a day prior to my scheduled XX/XX/XXXX auto pay date. I feel as though the company is delaying the pay off in order to receive another monthly payment and allowing more interest to build on the account. Customer service has been very unhelpful on this matter.
Frequently Asked Questions
What is Complaint #7254341 about?
Complaint #7254341 was filed against Duvera Billing Services, LLC regarding Payday loan, title loan, or personal loan specifically about Problem with the payoff process at the end of the loan. It was received by the CFPB on 2023-07-14T12:00:00-05:00.
How did Duvera Billing Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Duvera Billing Services, LLC?
Yes, visit the Duvera Billing Services, LLC company profile at readthecomplaint.com/company/duvera-billing-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.