Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #7254122
Complaint Overview
Complaint ID: 7254122
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Kansas
ZIP Code: 666XX
Date Received: 2023-07-14T12:00:00-05:00
Date Sent to Company: 2023-07-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Monday XX/XX/2023 someone contacted me through text message pretending to be the XXXX I was going through to get my XXXX XXXX XXXX XXXX and told me I could send some of the money through cash app so I sent {$320.00} to their cashapp then noticed the night before I tried to send a friend {$25.00} and it wasn't sent to her it went to the same one the got the {$320.00}. I went in to the XXXX office after waiting at the XXXX for them for 3hours and showed them the messages and everything and they told me it wasn't them and they couldn't help me. I went into my cash app and tried to cancel and it wouldn't let me do I contacted cash app and reported the scam told them I had copies of the message and they said there's nothing they can do but they advice me to request the money back and I told them I tried that but it says I'm unable to request it and they told me still there's nothing they can do and ended the chat. When I spoke to them on the phone they told me the same that they couldn't do anything and hung up on me.
Frequently Asked Questions
What is Complaint #7254122 about?
Complaint #7254122 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-07-14T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.