Checking or savings account -- Managing an account -- Complaint #7253420

Complaint Overview

Complaint ID: 7253420

Company: Wells Fargo & Company

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Sub-Issue: Banking errors

State: Arizona

ZIP Code: 85719

Date Received: 2023-07-14T12:00:00-05:00

Date Sent to Company: 2023-07-14T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

I opened an account in XX/XX/2023, because I saw an ad for a {$320.00} checking bonus promotion with over {$1000.00} of direct deposits to the account. Within the month of XXXX, I posted {$1200.00} worth of direct deposit transactions to the account as evidenced by the XXXX statement. In XXXX, I called the local branch on XXXX in XXXX, AZ to see what was up with the bonus and they assured me that the transactions did in fact qualify and to wait to see the bonus. I called again to the branch in early XXXX and was told to wait until the end of the month to see the bonus post. At the end of XXXX, on XXXX I called the corporate support team and they said I didnt qualify- then I told them when the XXXX posted as well as correcting them about there being no minimum balance requirement attached to the offer code. I was then told that I should have received it and that they would file a non payment of bonus form on my behalf and it would take XXXX business days for a response. I called on XXXX to see what happened since it had been XXXX business days, and I was told to wait another day until today to get a response. I called today, XXXX, and was told that the form had been submitted but there was probably a backlog and to wait more. This is extremely frustrating and it seems all the cards are stacked against me here. I have proof I applied the offer code, proof I met the requirements per their system status as well as a branch representative confirming I met the requirement during the qualification period, and it has now been more than the highest end of time their support quoted to get a resolution and I am still being told to wait. I just want my {$320.00} bonus that I am owed. It has taken hours of time and I have gotten nowhere. I have been told by the highest level of phone support that they have no power to resolve this and must just wait for the form they submitted to make its way through the process- no way to credit my account, no way to contact the non payment of bonus team. This is unacceptable. Furthermore, I have seen many other people in similar situations as me online post about there being duplicate bonuses on their accounts, and others getting none. Any attempt to say my XXXX isn't XXXX is invalid as their system says it is a XXXX and many others with similar deposit methods received their bonus, and they should treat all customers equally although it appears not. Their systems and processes are clearly dysfunctional in this regard. All I am asking for is the bonus I am owed you would think with XXXX XXXX track record they would be better in this regard. Apparently not.

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This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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