Debt collection -- False statements or representation -- Complaint #7249217
Complaint Overview
Complaint ID: 7249217
Company: Coast Professional, INC.
Product: Debt collection
Sub-Product: Other debt
Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount
State: California
ZIP Code: 956XX
Date Received: 2023-07-13T12:00:00-05:00
Date Sent to Company: 2023-07-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I spoke with XXXX XXXX ( XXXX ) at Coast Professionals, Inc. ( XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX ) on XX/XX/XXXX in the morning ( XXXX ). My account number is # XXXX. I indicated that I was disputing all or part of the debt, as the letter they sent me said I needed to do so by XX/XX/XXXX. I indicated that we paid the estimated taxes due at the time and that I was on the phone with the IRS to resolve it. She indicated that I could not dispute the debt without providing supporting documentation. I read her the language on the form that she sent me that indicated I just needed to call/write to dispute. I said I would fax in the form at the bottom of the form saying I dispute the debt but I told her it did not say I needed to provide supporting documentation at that time. She again indicated that I had to provide supporting documentation to dispute. She then indicated that I needed to schedule a follow up phone call. I said that I was not required to do so. She again pushed that I schedule a follow up phone call. I then asked for a copy of our recorded phone call and she indicated that she could not provide a copy of the recorded phone call. She indicated that only the company and the IRS could have access to the phone calls. I asked her for the person giving her this information regarding the documentation and access to the recorded phone calls and she said it was XXXX XXXX ID XXXX. XXXX then gave me her managers name XXXX XXXX. She was going to give me the ID but the call was disconnected on their end. She did not call me back at either of the numbers I provided her. I later called the IRS. They found a payment we made that had not been applied to the taxes that was under my husbands tax payer ID and not mine ( the primary ). The issue with the IRS was resolved and the payment was backdated.
Frequently Asked Questions
What is Complaint #7249217 about?
Complaint #7249217 was filed against Coast Professional, INC. regarding Debt collection specifically about False statements or representation. It was received by the CFPB on 2023-07-13T12:00:00-05:00.
How did Coast Professional, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Coast Professional, INC.?
Yes, visit the Coast Professional, INC. company profile at readthecomplaint.com/company/coast-professional-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.