Vehicle loan or lease -- Incorrect information on your report -- Complaint #7243670
Complaint Overview
Complaint ID: 7243670
Company: Capital One Financial Corporation
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Arizona
ZIP Code: 85308
Date Received: 2023-07-12T12:00:00-05:00
Date Sent to Company: 2023-07-12T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
CFPB NOTE-This is not a duplicate complaint. The issue was not addressed with first or second complaint and is NOT frivolous. This is serious complaint that has not been addressed by lender. Do not delete this request please. Please send to Capital One Auto to address this issue. Thank you. I am disputing again, the late pay Cap One Auto is placing on my auto loan. I disputed once and they did not remove, but I wanted to provide additional information to request Cap One to remove this late payment. I do not agree with their decision. Showing the inaccurate late payment has lowered my credit score and is keeping me from purchasing a home loan due to recent late on major account. In 2022, I was dealing with the death of my father, and had my car totaled toward the end of the year. I worked diligently with Cap One during this time to make my payments until the insurance paid off. Once the payoff was issued to the insurance company, I was told to not make a payment until the payoff was received. I had to wait for the final amount once the payoff was posted. Technically, I was paid ahead on the loan, and certainly not late. Once the payoff was made, I then called Cap One Auto and was told the balance was left was just over {$100.00} to pay off the remaining balance. I was told I needed to have the money into the company by XXXX to pay off the loan. I met this requirement and paid the loan off by XXXX PST. I was not told until I disputed the late with Capital One, that I needed to make it by XXXX EST. This is ridiculous they can not correct this late, as it truly is not a late payment since I was paid ahead of the payments needed, but it was the final very small balance left due. It was not an intentional missed payment and does not reflect how I handle my debts. I will take this to state attorney generals office and any other attorney or consumer help to get this unwarranted late payment off my credit report. If Cap One Auto TRULY feels their stating me as LATE ON A PAYMENT reflects how I paid my bill to them, I request the proof from them to support the showing of this late payment. I request a copy of the conversation logs on my account and payment history. This was not a late payment due to inability to repay or ignoring this debt!
Frequently Asked Questions
What is Complaint #7243670 about?
Complaint #7243670 was filed against Capital One Financial Corporation regarding Vehicle loan or lease specifically about Incorrect information on your report. It was received by the CFPB on 2023-07-12T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.