Credit card or prepaid card -- Advertising and marketing, including promotional offers -- Complaint #7243088
Complaint Overview
Complaint ID: 7243088
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Confusing or misleading advertising about the credit card
State: Nevada
ZIP Code: 89156
Date Received: 2023-07-12T12:00:00-05:00
Date Sent to Company: 2023-07-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Capital one pre paid credit card XXXX XXXX XXXX XXXX XXXX Open the account XXXX Closed the account XXXX Pre paid {$200.00}. I paid that amount.I spent {$150.00} Balance owe {$370.00} My Question is How and why Capital One pre paid credit card think that I owe them a balance when I put money on the pre paid card to help out my credit.Capital one all they did is destroy my credit.I have close the account. Capital One is still on my credit report XXXX Capital One made my credit XXXX worst.I know I'm not the only XXXX they have done this too.
Frequently Asked Questions
What is Complaint #7243088 about?
Complaint #7243088 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2023-07-12T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.