Checking or savings account -- Managing an account -- Complaint #7237770
Complaint Overview
Complaint ID: 7237770
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Virginia
ZIP Code: 245XX
Date Received: 2023-07-11T12:00:00-05:00
Date Sent to Company: 2023-07-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023 I received a spoofed phone call from a scammer using the Wells Fargo phone number. He proceeded to see if I authorized a {$2000.00} XXXX transaction someone was trying to complete using my checking account. I said no, and stayed on the phone to make sure it was resolved. In the meantime he asked if I had received any notifications via text or email letting me know of this unauthorized transaction, which I said no to. He worked to find out why I wasnt receiving the notifications. Once he got a notification to come through he was then able to hack into my account. He then locked me out of my account, hung up on me and then proceeded to make {$7500.00} worth of transactions to his own XXXX account from my checking account. At this time, I realized what had just happened and immediately called back to Wells Fargo and spoke with a real agent. He informed me frantically that I just been scammed! He locked my account, changed my account numbers, canceled my checking account debit cards and I was sent new ones, and we made the necessary fraud claims. I was told they had the information they needed and the claim would go into the hands of an investigator who would have 1-10 business days to complete the investigation. I was also told he would reach out to me for further information. I called Wells Fargo everyday for 10 days. I asked for managers and was never able to speak to one. I never received one phone call from an investigator and found out when I called on Friday, XX/XX/XXXX that my claim had been denied. The Wells Fargo Fraud department agent would not give me any information as to why it was denied. I completed a complaint to Wells Fargo and did a request to have all the investigators documents he used on my case to be sent to me so I could review them. I was told that could take up to 30 business days. Wells Fargo has not done anything to communicate or protect my money in this situation. I have filed a police report and all of the necessary steps reporting the fraud. I need to know how to move forward to get my money back. I am not going to take no as an answer for {$7500.00} being stolen from account and Wells Fargo doing nothing to help me get it back!
Frequently Asked Questions
What is Complaint #7237770 about?
Complaint #7237770 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-07-11T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.