Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #7237534
Complaint Overview
Complaint ID: 7237534
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Texas
ZIP Code: XXXXX
Date Received: 2023-07-11T12:00:00-05:00
Date Sent to Company: 2023-07-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX the XXXX I went to my local XXXX and did a cash load to my PayPal balance in the amount of {$400.00} I was only credited XXXX to my PayPal balance I disputed this with my local XXXX XXXX never gave me a resolution so I started a dispute with PayPal PayPal has given me the runaround for 25 days now I have provided PayPal with my receipt showing proof of my {$400.00} cash load and showing proof of that only XXXX was credited my account PayPal 's customer service is misleading information deceptive information that I've received on multiple occasions there is no justification for the neglectful treatment that I've received from PayPal I provided PayPal with the receipt with conversations that I had with XXXX and I continuously get nowhere with them .. PayPal has also charged me for this claim {$15.00} why am I going to be charged {$15.00} when I'm disputing my missing money does that make sense
Frequently Asked Questions
What is Complaint #7237534 about?
Complaint #7237534 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2023-07-11T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.