Checking or savings account -- Managing an account -- Complaint #7237359
Complaint Overview
Complaint ID: 7237359
Company: Discover Bank
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Banking errors
State: Ohio
ZIP Code: 45014
Date Received: 2023-07-11T12:00:00-05:00
Date Sent to Company: 2023-07-11T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
We opened an account with Discover Bank in XXXX of this year with {$25000.00}. During this time period Discover bank was running a promotion of crediting savings accounts opened with an additional {$200.00} if the balance deposited was {$25000.00} or greater. After initialing opening the account, I didn't see any confirmation of the {$200.00} credit. I contacted customer service who told me a code needed inputted to receive the credit. They assured me that the code had been applied and I should receive the {$200.00} in our account within the next two months. Two months later, we still hadn't received any credit. I contacted customer service numerous times and they informed me that no code had been applied. They asked me for the code which I no longer had. I sent them a similar Discover promotion online with a code and they informed me that that code was no longer valid and they would not be able to credit me the {$200.00}. I had told them my previous conversation with customer service at the time of opening the account and if they checked their records they could see that I had been assured all was in order and that I would receive the credit. They did not even respond to this other than to say they were unable to give me the credit. It felt like a bait and switch scam. We have closed this account as we do not want to do business with an unreputable company. We are also contacting the Ohio XXXX Attorney General as we feel there may be a class of people that this involves and could also involve criminal activity by the bank. We are seniors and feel we were treated with little regard and taken advantage of. Thanks for all you do! XXXX and XXXX XXXX
Frequently Asked Questions
What is Complaint #7237359 about?
Complaint #7237359 was filed against Discover Bank regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-07-11T12:00:00-05:00.
How did Discover Bank respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Discover Bank?
Yes, visit the Discover Bank company profile at readthecomplaint.com/company/discover-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.