Credit card or prepaid card -- Closing your account -- Complaint #7232318
Complaint Overview
Complaint ID: 7232318
Company: Truist Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: New Jersey
ZIP Code: 07011
Date Received: 2023-07-10T12:00:00-05:00
Date Sent to Company: 2023-07-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear Sir or Madam : I am a victim of identity theft. The information listed below, which appears on my credit report, does not relate to any transaction ( XXXX ) that I have made. My TRUIST BANK credit card was stolen from my mailbox and was used to make {$7900.00} in purchases from XX/XX/XXXX to XX/XX/XXXX before the account was closed. However, the closed account is still on my credit report, all 3 bureaus, and is hurting credit worthiness and my ability to get funding. Also, the closed account is still accruing missed payment fees and interest fees and is now reporting a balance of {$8100.00}. I have called a numerous amount of times to resolve this issue with TRUIST BANK and no changes have been made to my credit profile since XX/XX/XXXX.
Frequently Asked Questions
What is Complaint #7232318 about?
Complaint #7232318 was filed against Truist Financial Corporation regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2023-07-10T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.