Mortgage -- Struggling to pay mortgage -- Complaint #7232045
Complaint Overview
Complaint ID: 7232045
Company: Bsi Financial Holdings, INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
State: Texas
ZIP Code: 775XX
Date Received: 2023-07-10T12:00:00-05:00
Date Sent to Company: 2023-07-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
BSI financial keeps increasing my escrow payments each year stating that they shorted my escrow account. I never receive a detailed escrow report before the increase with the options to settle the account. This is the second year in a row that my mortgage has gone up and now im paying double what i started when I bought the house. I know this company has settled lawsuits in the past for similar issues with clients. I can not afford to have my escrow payment increased by hundreds of dollars every year. I did not get a choice on who buys out my mortgage. I have never had my escrow shorted as much as this company has and ive been a homeowner since XXXX. I would like to have my mortgage switched to a different company who will actually sent a detailed escrow statement each year like they are supposed to so that I dont have surprises every year. its hard to make a budget when they are not consistent. My current account says im XXXX short but there is no where to indicate that Im the XXXX short they are claiming.
Frequently Asked Questions
What is Complaint #7232045 about?
Complaint #7232045 was filed against Bsi Financial Holdings, INC. regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2023-07-10T12:00:00-05:00.
How did Bsi Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Bsi Financial Holdings, INC.?
Yes, visit the Bsi Financial Holdings, INC. company profile at readthecomplaint.com/company/bsi-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.