Credit card or prepaid card -- Unexpected or other fees -- Complaint #7231235
Complaint Overview
Complaint ID: 7231235
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Unexpected or other fees
State: Virginia
ZIP Code: 23223
Date Received: 2023-07-10T12:00:00-05:00
Date Sent to Company: 2023-08-07T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX, and XX/XX/2023 my account thru American Express Serve Card was hacked. Someone stole XXXX from it. The card company reimbursed me all ATM fees but declined my disputes twice. Nor have I received any evidence from the investigation. Please help
Frequently Asked Questions
What is Complaint #7231235 about?
Complaint #7231235 was filed against American Express Company regarding Credit card or prepaid card specifically about Unexpected or other fees. It was received by the CFPB on 2023-07-10T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.