Credit card or prepaid card -- Other features, terms, or problems -- Complaint #7226358
Complaint Overview
Complaint ID: 7226358
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: District of Columbia
ZIP Code: 20001
Date Received: 2023-07-09T12:00:00-05:00
Date Sent to Company: 2023-07-09T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear Sir/Madam, I hope this finds you well. I am writing to lodge a formal complaint regarding a refund check that I have not received from American Express. Despite numerous attempts to resolve the matter by contacting American Express agents, I have yet to receive a satisfactory resolution. I kindly request your intervention in this matter and seek your assistance in ensuring that I receive the credit balance refund check in question. I am awaiting payment of a credit balance refund from American Express in the amount of {$760.00}. However, I have never received this check. I have made repeated efforts to address this issue by contacting their customer service and fraud teams on multiple occasions. Regrettably, I have been unable to receive any assistance or payment of this balance. Throughout the past several months, I have diligently informed customer service agents that I have not received the refund check and emphasized my need for payment. In response, the agents submitted multiple account inquiries to investigate the matter further. However, despite these inquiries, they have routinely failed to contact me about the status of the investigation or offer any resolution to this issue. To provide you with a brief timeline of my interactions with American Express : First Inquiry : XX/XX/XXXX Date check was supposedly sent : XX/XX/XXXX Date check was allegedly cashed : XX/XX/XXXX Customer Service Inquiries : XX/XX/XXXX, XX/XX/XXXX, XXXX, XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX, XX/XX/XXXX, XXXX ( all in XXXX ) As I have informed American Express numerous times, I have not received this check and have not been made whole. On XX/XX/XXXX, a supervisor informed me that there was nothing else that American Express could do to assist me in this matter. The supervisor even suggested that I submit a police report, despite the fact that the responsibility lies with American Express to resolve this issue. Unfortunately, I do not possess any information about the check number, the account from which it was issued, or the identity of the individual who cashed it, so I am entirely unable and not responsible for filing this report. Given the lack of progress and the absence of a satisfactory resolution, I am turning to your office for assistance. I kindly request that you intervene and take appropriate action to investigate my complaint thoroughly. It is crucial that American Express promptly delivers the refund check to me, as I have been waiting for an extended period. I have attached copies of relevant documents, including correspondence with American Express, that may assist in resolving this matter. Should you require any additional information or documentation, please do not hesitate to contact me at the phone number or email address provided. Thank you for your attention to this matter.
Frequently Asked Questions
What is Complaint #7226358 about?
Complaint #7226358 was filed against American Express Company regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-07-09T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.