Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #7223845
Complaint Overview
Complaint ID: 7223845
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Missouri
ZIP Code: 65202
Date Received: 2023-07-08T12:00:00-05:00
Date Sent to Company: 2023-07-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I have filed dispute charges several times for unauthorized charges on my capital one credit card. I have made several attempts to cancel my crunch fitness gym membership dating back in XXXX. XXXX XXXX refused to cancel. So, I contacted my capital one credit card submitting charge disputes. I provided information of the situation, such that they removed the charges from the credit card. Additionally they communicated they would block all future charges from crunch fitness gym. However, I see the charges removed from my credit card by crunch fitness, but, a new charge has taken place from crunch fitness in the amount of XXXX. Therefore, they did not block nor prevent any future charges. I have contacted capital one several times today, where I am not getting through, much less getting this matter with crunch fitness resolved.
Frequently Asked Questions
What is Complaint #7223845 about?
Complaint #7223845 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-07-08T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.