Checking or savings account -- Managing an account -- Complaint #7223793
Complaint Overview
Complaint ID: 7223793
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: North Carolina
ZIP Code: 287XX
Date Received: 2023-07-08T12:00:00-05:00
Date Sent to Company: 2023-07-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/23 I was making a deposit in the Truist bank at ATM # XXXX at XXXX XXXX XXXX XXXX NC XXXX at XXXX XXXX. The deposit was for {$820.00}. The ATM had an error, refused to make the deposit but kept the money and gave me an error receipt. None of the money was deposited to the account nor was it given back to me. The ATM took the money, did not deposit it, then told me to call the claims center via error message. I called the claims center immediately after and started the process for a claim. I was told 3-5 business days until I would hear from them. I never heard from them. I called back 5 business days later only to have them tell me to wait 3 more days. Its now XX/XX/23 and I call AGAIN only to be told that only {$20.00} was credited to the account and the other {$800.00} was still being investigated. I called the next day XX/XX/23 and they told me there was NO eta on when review would be complete. I was told my account does not meet specific criteria for the payment to be processed. I asked what that criteria was I was told they are not allowed to tell me as its bank information. I have since involved several branch managers at different truists to assist. I have been in contact with XXXX XXXX XXXX XXXX XXXX XXXX who was the only branch manager that was willing to help. Have no had a response from him yet either. Todays date is XX/XX/23 and I still have not gotten the full {$820.00} that I attempted to deposit in the atm.
Frequently Asked Questions
What is Complaint #7223793 about?
Complaint #7223793 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-07-08T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.