Checking or savings account -- Managing an account -- Complaint #7223637
Complaint Overview
Complaint ID: 7223637
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Texas
ZIP Code: 77035
Date Received: 2023-07-08T12:00:00-05:00
Date Sent to Company: 2023-07-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023, and XX/XX/2023, I deposited two checks into my account with Capital, that I later discovered that these checks were fraudulent. To my dismay, the bank declined my offer to rectify the situation and instead chose to restrict my access to my direct deposited SSI benefits. The restriction imposed on my account has had severe consequences on my ability to meet my basic needs and financial obligations. The undue hardship caused by the restriction has left me in an extremely vulnerable position and has significantly disrupted my financial stability. I kindly request that you intervene to ensure that Capital One promptly rectify this matter by immediately lifting the restriction on my account and ensuring that my access to my SSI benefits is fully restored. Thank you for your immediate attention to this matter. I anticipate a prompt and satisfactory resolution.
Frequently Asked Questions
What is Complaint #7223637 about?
Complaint #7223637 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-07-08T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.