Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #7223213
Complaint Overview
Complaint ID: 7223213
Company: Western Union Company, The
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other transaction problem
State: Indiana
ZIP Code: 47201
Date Received: 2023-07-08T12:00:00-05:00
Date Sent to Company: 2023-07-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
1. Funds transferred in 2 tranches via Western Union app to transfer funds from XXXX XXXX XXXX Account in XXXX but the money was not received by the mentioned recipient for 10 months and WU is not responding lately. 2. 1st tranche was of {$5000.00} made on XX/XX/2022, XXXX XXXX XXXX 3. 2nd tranche was of {$4500.00} made on XX/XX/2022, XXXX XXXX 4. Called Western Union customer care between XXXX - XXXX to check the status of transfer but they only claimed the the amount is transferred to XXXXXXXX XXXX in XXXX but did not receive conformation of the amount credit to the mentioned recipient. 5. Western Union Customer service rep provided RRN 's which are no good to trace funds within XXXX. 6. Filed a complaint to aroc.errorresolution@westernunion.com and received CASE numbers XXXX & XXXX for both the transactions respectively. 7. After 10 days of follow up with Western union customer care, I get to know the amount is credited to beneficiary other than what I mentioned while filling the details in WU app due to 1 digit entered incorrectly. 8. I requested for refund to WU to which they mentioned wait time is 35 working days. The Bank XXXX XXXX XXXX XXXX XXXX XXXXXXXX mentioned the amount is credited to the beneficiary account whereas the mentioned recipient did not receive the funds. 9. I've been writing emails and making calls to WU but WU says the case is closed and not responding anymore to my emails. This is my family 's hard earned money and because of Western Union 's fault I am a loss of money, time and peace for last 10 months. ** Primary reason I noticed while using WU app is when you mention the beneficiary details the entire account number gets masked and you are not able to review the account information you've entered except the last 4 digits.
Frequently Asked Questions
What is Complaint #7223213 about?
Complaint #7223213 was filed against Western Union Company, The regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2023-07-08T12:00:00-05:00.
How did Western Union Company, The respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Western Union Company, The?
Yes, visit the Western Union Company, The company profile at readthecomplaint.com/company/western-union-company-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.