Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #7222713
Complaint Overview
Complaint ID: 7222713
Company: Equifax, INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Oregon
ZIP Code: 97220
Date Received: 2023-07-08T12:00:00-05:00
Date Sent to Company: 2023-07-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Despite submitting certified court documents on multiple occasions, both via the website and certified mail, showing my legal name change Equifax has refused to correctly report this. After I filed a complaint with Consumer CFPB they locked me out of my credit report, and refused to allow my mortgage lender to access the report. I have now been refused credit by my bank, refused an apartment rental, and am unable to get a mortgage loan because Equifax is illegally reporting my previous name, as well as incorrectly reporting my credit history ( some of which was updated in my previous CFPB complaint, but not all ). This has been a four month battle and things have gone from bad to worse. They state they can't hear me when I call, and hang up on me, they refuse to change anything via the website dispute center, and even after being sent via certified mail, my certified court documents from an advocacy organization, and through CFPB, they still are not correctly reporting.
Frequently Asked Questions
What is Complaint #7222713 about?
Complaint #7222713 was filed against Equifax, INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2023-07-08T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.