Mortgage -- Closing on a mortgage -- Complaint #7221262
Complaint Overview
Complaint ID: 7221262
Company: Gold Star Mortgage Financial
Product: Mortgage
Sub-Product: Home equity loan or line of credit (HELOC)
Issue: Closing on a mortgage
State: Michigan
ZIP Code: 48114
Date Received: 2023-07-07T12:00:00-05:00
Date Sent to Company: 2023-07-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My name is XXXX XXXX. I was tricked into signing an ARM/ Adjustable rate mortgage by : XXXX XXXX LOAN OFFICER Phone : XXXX Email : XXXX XXXX : XXXX LOAN ORIGINATOR COMPANY IDENTIFIER : XXXX State Licenses : MI LENDER CASE NUMBER : XXXX We had discussed that my " 80/20 '' mortgage was in fact, 100 % fixed rate and that unfortunately was not the case. My payment has we About an hour before the closing time she called and said that she can not make it but the paperwork was there and all correct. This I realize now was all part of her plan. My XXXX loan payment has went from the original : {$1000.00} ALL THE WAY UP TO : {$2600.00} When the first monthly bill increased I contacted XXXX about it and she said : " XXXX, that can not be correct, the mortgage company can not just raise your payment... .. '' I emailed copies of the bills to her company email, sent screenshots of them to her cellphone ( as requested ) and to her and cc'ing her boss. They never responded ( shocker ) .... I followed up with them several times and as the payment increased to north of {$1800.00} I started calling them frantic again trying to get a resolution for their mistakes/lies/fraud but they never even contacted me back with a resolution .... XXXX had assured me that the rate was FIXED at 3.990 %. If we can not resolve this situation then we are likely going to loose our home as that is an extreme increase in the monthly budget. I am not certain which other details and or documents would be helpful but I would really appreciate a response of some kind regarding this matter so that I know how to proceed. Thank you in advance for your time, help and consideration regarding this truly unfortunate situation as I have a XXXXXXXX XXXX XXXX XXXX and a pregnant wife who is extremely stressed ( as am I ) about this situation and we are scared for out wellbeing. Respectfully, XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX
Frequently Asked Questions
What is Complaint #7221262 about?
Complaint #7221262 was filed against Gold Star Mortgage Financial regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2023-07-07T12:00:00-05:00.
How did Gold Star Mortgage Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Gold Star Mortgage Financial?
Yes, visit the Gold Star Mortgage Financial company profile at readthecomplaint.com/company/gold-star-mortgage-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.