Credit card or prepaid card -- Fees or interest -- Complaint #7221236
Complaint Overview
Complaint ID: 7221236
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Pennsylvania
ZIP Code: 19154
Date Received: 2023-07-07T12:00:00-05:00
Date Sent to Company: 2023-08-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I questioned the entry or charge that was reflected on the bill which was from XX/XX/20. When I called initially they told me it was interest I was being charged from that point to the current bill date which came to {$30.00}. I thought about it and called again the next day and could not understand why I was being charged for three years and when I called I spoked to an XXXX from a foreign country who tried continuously to be evasive. I asked him bout the charge and he said he could not bring it up and I said then why are you charing me. He said he could not bring it up because it was too long ago so why charge me. This whole thing does not sound right. He also said he put in a complaint for me. I wasked to send me an email and he said he could not do that. Something does not sound right.
Frequently Asked Questions
What is Complaint #7221236 about?
Complaint #7221236 was filed against American Express Company regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2023-07-07T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.