Credit card or prepaid card -- Problem when making payments -- Complaint #7210453
Complaint Overview
Complaint ID: 7210453
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Delaware
ZIP Code: 19810
Date Received: 2023-07-05T12:00:00-05:00
Date Sent to Company: 2023-08-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Wells Fargo credit card. On XX/XX/23 I made an overpayment of {$2.00}. On XX/XX/23 I made a purchase of XXXX. My running balance shows I owe {$7.00}. Yet, my outstanding balance showed I owed {$9.00}. I paid the {$7.00} and my running balance showed XXXX balance. Yet the outstanding balance owed showed {$2.00}. I called the bank on XX/XX/23 and 2 agents could not see my running balance and could only see outstanding balance. They argued until I got to the 3rd, higher up, agent. He said it was outrageous that they, the agents, could not see the running balance and he would take this matter to the complaint department and I would have an answer in 10 days. He also said I was, " nickle and diming the bank. '' I believe this is a deliberate attempt to steal from their customers and they make the resolution process so difficult that customers eventually pay. This is theft.
Frequently Asked Questions
What is Complaint #7210453 about?
Complaint #7210453 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2023-07-05T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.