Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #7210425
Complaint Overview
Complaint ID: 7210425
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other transaction problem
State: Tennessee
ZIP Code: 372XX
Date Received: 2023-07-05T12:00:00-05:00
Date Sent to Company: 2023-07-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
i was using cash app and order a cash app card which they sent to me but refuse to activate and then reported to them that my account had been hacked and transactions attempted which i can not access the dates and amounts for because i had to close my cash app account because they took XXXX minutes after i reported it to say no fraud had occur.
Frequently Asked Questions
What is Complaint #7210425 about?
Complaint #7210425 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2023-07-05T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.