Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #7209818
Complaint Overview
Complaint ID: 7209818
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Washington
ZIP Code: XXXXX
Date Received: 2023-07-05T12:00:00-05:00
Date Sent to Company: 2023-07-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had a bad stay at an XXXX vacation rental ( extremely unsafe environment and harassment from the host so we had to leave early ) and asked for refund. They initially ignored my request and so I disputed the charges with my Capital One card. After reviewing the case, XXXX agreed I was due a full refund and so issued my refund back to the Capital One card I paid with. Capital One refuses to apply the refund to my account. XXXX confirmed they issued the refunds on XX/XX/XXXX and provided payment codes as proof. Even after providing the payment codes to Capital One, they refuse to apply the {$1700.00} refund back to my card and so have effectively stolen that money from me. I need assistance from the CFPB to get Capital One to apply the money XXXX has given them back to my account instead of stealing it. XXXX has been very helpful here. Capital One has NOT. I have filed multiple disputes on the charges to Capital One, and sent multiple correspondences to them that go completely ignored. They return to me generic form letters that do not address my issue at all.
Frequently Asked Questions
What is Complaint #7209818 about?
Complaint #7209818 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-07-05T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.