Credit card or prepaid card -- Closing your account -- Complaint #7205083
Complaint Overview
Complaint ID: 7205083
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Mississippi
ZIP Code: 38654
Date Received: 2023-07-04T12:00:00-05:00
Date Sent to Company: 2023-07-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On the morning of XX/XX/2023, I noticed that my Capital One ( Walmart ) credit card account was showing closed on the app. I had previously took out a loan with my bank to pay down my balance with Capital One. I contacted Capital One to inquire why my account was closed and my cash back funds used. The informed me that my bank had authorized this closure. I contacted my bank and was informed that they had not authorized the closure and sent me the communication ( letter ) that accompanied the payments they sent. I requested my account be reinstated and proof of closing authorization from my bank which I and my bank know they do not have. As of date, I have not received the promised communication from Capital One either explaining closure of my account, proof of authorization to close my account, location of cash back funds, or reinstatement of my account. Ive included my financial institutions loan officer that forwarded the communication ( letter ) to Capital One. As in the communication ( Letter ) that was provide to myself and Capital One by my financial institution simply states that my financial institution has been giving permission by me to inquire as to how funds provided by the financial institution were executed and my inquire about the status of my credit card account it doesnt state that the were given permission to make decisions concerning my credit card account. My loan officer has been made aware of this issue and has provided her contact information if further assistance is need from my financial institution.
Frequently Asked Questions
What is Complaint #7205083 about?
Complaint #7205083 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2023-07-04T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.