Mortgage -- Struggling to pay mortgage -- Complaint #7201777
Complaint Overview
Complaint ID: 7201777
Company: US Mortgage Corporation
Product: Mortgage
Sub-Product: Other type of mortgage
Issue: Struggling to pay mortgage
State: New York
ZIP Code: 11722
Date Received: 2023-07-03T12:00:00-05:00
Date Sent to Company: 2023-07-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My name is XXXX XXXX, I was referred to XXXX XXXX by my best friend for a modification on my house. Unfortunately because of my desperation I trusted this so called mortgage/modification professional with my case. He first ask me for {$3500.00} on XX/XX/XXXX to start with my modification case and stop my foreclosure. After several months I ask why it was taking so long and XXXX said that the government was forgiving some back mortgage debt and that it was better for me to wait for the modification. He then ask me for a second transfer on XX/XX/XXXX for {$1200.00} saying that the bank underwriter over was asking for it to keep my modification application under the loop until everything was ready to be submitted. After a long while and not seeing any results or any documents I decided to called my lender and they had no idea of my interest in the property, they didn't know who this person XXXX XXXX is or was and they express they had NEVER communicated or worked with him. He works for Us Mortgages Corp so I also contacted US mortgages Corp in XXXX XXXX and they also stated they had nobody with this name work for their company. I was informed that nobody has submitted ANY documentation for any modification whatsoever. I, myself had to submit AAL DOCUMENTS and application to start the modification myself without the assistance of nobody. XXXX XXXX just scammed me my {$4700.00} and didn't help me with ANYTHING I spoke to XXXX XXXX on XX/XX/XXXX and demanded my money back since he didn't submitted any documentation to the bank and to NOBODY. I have him on voice recording agreeing to return me my money by XX/XX/XXXX but he has yet to return me my money. There is no records of no documents filed by XXXX at all. On XX/XX/XXXX, I had to start and submit the documents for the modification with my lender.
Frequently Asked Questions
What is Complaint #7201777 about?
Complaint #7201777 was filed against US Mortgage Corporation regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2023-07-03T12:00:00-05:00.
How did US Mortgage Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against US Mortgage Corporation?
Yes, visit the US Mortgage Corporation company profile at readthecomplaint.com/company/us-mortgage-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.