Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #7197039
Complaint Overview
Complaint ID: 7197039
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other transaction problem
State: California
ZIP Code: 95014
Date Received: 2023-07-02T12:00:00-05:00
Date Sent to Company: 2023-08-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Hello CFPB, All my XXXX were drained out of my Coinbase account. Some in XXXX XXXX and the rest in XX/XX/XXXX. I have been holding these for the long term and did not log on my account for over a year. I would like to obtain some help from your office regarding this case. Coinbase is not helping me so I contacted some attorneys but they do not want to take my case which is about {$35000.00} loss as they only take cases for loss greater than {$50000.00}. Also, small claims court only take cases below {$10000.00}. So, I am in a limbo as I can not get help from either side. I am hoping XXXX can apply some pressure on Coinbase to recover the lost Cryptos that I had entrusted to them for safe-keeping and was holding them for my retirement years, as I am already over 68 years of age. Coinbase asked me to check with my wireless provider to see if my phone was hacked. My wireless company ( XXXX XXXX ) has no record of my cell phone being hacked. Is there any government agency that would help smaller investors like me from getting ripped off by shady operations like Coinbase? Thanks and regards, XXXX XXXX. XXXX XXXX XXXX XXXX, CA XXXX ( XXXX ) XXXX
Frequently Asked Questions
What is Complaint #7197039 about?
Complaint #7197039 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2023-07-02T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.