Credit card or prepaid card -- Problem when making payments -- Complaint #7196910
Complaint Overview
Complaint ID: 7196910
Company: Discover Bank
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
ZIP Code: XXXXX
Date Received: 2023-07-02T12:00:00-05:00
Date Sent to Company: 2023-07-02T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Discover has been denying my payments due to an error on their end. My payments have been rejected by Discover since XX/XX/2023. I became aware of this issue in XX/XX/2023. Tried to fix by sending another check that was rejected once again by Discover in XX/XX/2023. Because Discover is rejecting my payments, they have put my account in delinquency, charged me with late fees, and lowered my credit score. I've had a similar issue with Discover a couple years ago, I did not receive any response until filing a complaint through CFPB. XX/XX/2023. I tried to find a resolution multiple times before submitting this complaint. Discover still claims to be unable to assist and has offered no resolutions. XXXX - Called discover, Agent could not help. Agent forwarded me to another department ( which was closed ) XXXX - Called back trying to resolve, agent forwarded me to supervisor XXXX - supervisor says to call the other bank ( XXXX ). I ask her to hold as I call my other bank. Discover agent disconnects the call. XXXX - I confirmed with XXXX. No charges from Discover were attempted or made. recorded the conversation ( recorded ) XXXX - called back Discover. XXXX located in Delaware XXXX EST was unable to help. Said to call back tuesday.
Frequently Asked Questions
What is Complaint #7196910 about?
Complaint #7196910 was filed against Discover Bank regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2023-07-02T12:00:00-05:00.
How did Discover Bank respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Discover Bank?
Yes, visit the Discover Bank company profile at readthecomplaint.com/company/discover-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.