Mortgage -- Trouble during payment process -- Complaint #7196782
Complaint Overview
Complaint ID: 7196782
Company: Pennymac Loan Services, LLC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Texas
ZIP Code: 76087
Date Received: 2023-07-02T12:00:00-05:00
Date Sent to Company: 2023-07-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
REOPENING CLAIM XXXX I have received NOTHING IN WRITING from Pennymac despite promise to mail escrow documents and statement plus summary of the claim. The only information I have received is the attachment to the claim on the Consumer Finance website under my claim. Pennymac is NOT doing what they promised. I have NEVER signed up for electronic documents. They keep sending me SPAM asking me to sign up for it, and I keep deleting without doing so. What are my next steps? Do I have to refinance to get away from Pennymac 's failure to send me documentation as required by law?
Frequently Asked Questions
What is Complaint #7196782 about?
Complaint #7196782 was filed against Pennymac Loan Services, LLC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-07-02T12:00:00-05:00.
How did Pennymac Loan Services, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Pennymac Loan Services, LLC.?
Yes, visit the Pennymac Loan Services, LLC. company profile at readthecomplaint.com/company/pennymac-loan-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.