Credit card or prepaid card -- Trouble using the card -- Complaint #7194620
Complaint Overview
Complaint ID: 7194620
Company: Incomm Holdings INC.
Product: Credit card or prepaid card
Sub-Product: Gift card
Issue: Trouble using the card
Sub-Issue: Trouble getting information about the card
State: Nevada
ZIP Code: 891XX
Date Received: 2023-06-29T12:00:00-05:00
Date Sent to Company: 2023-06-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I purchased a Vanilla Visa Gift Card- before I could use it, the card was compromised- I've called the number in the back of the card- XXXX they keep telling me that they will be sending me a form, via email, their claim form to file a dispute, however, to date I haven't received this form. I phone all the time and still haven't received resolution to the issue. I purchased a Vanilla Visa gift card at XXXX for XXXX in XXXX and would like this to be resolved. According to the back of the card, they are serviced by InComm Financial Services.
Frequently Asked Questions
What is Complaint #7194620 about?
Complaint #7194620 was filed against Incomm Holdings INC. regarding Credit card or prepaid card specifically about Trouble using the card. It was received by the CFPB on 2023-06-29T12:00:00-05:00.
How did Incomm Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Incomm Holdings INC.?
Yes, visit the Incomm Holdings INC. company profile at readthecomplaint.com/company/incomm-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.