Credit card or prepaid card -- Problem when making payments -- Complaint #7192021
Complaint Overview
Complaint ID: 7192021
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: New Jersey
ZIP Code: 08648
Date Received: 2023-06-30T12:00:00-05:00
Date Sent to Company: 2023-06-30T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had my personal debit card/checking account from XXXX XXXX linked to my capital one credit card account to make payments. Capital one erased my checking account info from XXXX XXXX, after I have had payments go through for over 6 months effectively. I have called both capital one and XXXX XXXX, capital one told me I had to go into XXXX XXXX to get a letterhead letter faxed to Capitol one containing my routing number, account number and XXXX XXXX representative, this was obtained and faxed to Capital one on XX/XX/XXXX. I have not heard anything from them, and still when I try it wont re-link my account to make a payment. I have called them numerous times, and spoke to an employee XXXX employee ID # XXXX on XX/XX/XXXX, she informed me she would be calling me the following day as the department needed was not in, however I never got a call from her as discussed at XXXX. So I called again and spoke to XXXX XXXX ID number XXXX who told me he would email her since he can not connect me to a supervisor in that department. This is ridiculous and no one is able to help me, it was linked before with payments and now they wont add it back and XXXX cant make payments with a payment due XX/XX/XXXX. Please help me get my account set up this has been on going now for XXXX weeks and is not acceptable, and wrong of the capital one employees for making me do all this work and not even call me back? This is wasting my time when it shouldnt be at all.
Frequently Asked Questions
What is Complaint #7192021 about?
Complaint #7192021 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2023-06-30T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.