Money transfer, virtual currency, or money service -- Wrong amount charged or received -- Complaint #7191959
Complaint Overview
Complaint ID: 7191959
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Wrong amount charged or received
State: Puerto Rico
ZIP Code: XXXXX
Date Received: 2023-06-30T12:00:00-05:00
Date Sent to Company: 2023-06-30T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022 at XXXX XXXX XXXX, an amount of XXXX XXXX was sent to my Coinbase account. The address to receive XXXX ( on the XXXX XXXX ) for my Coinbase account was XXXX. As you can see on the XXXX XXXX, wallet address XXXX, which is controlled and managed by Coinbase Inc., received the XXXX XXXX. The confirmation is here : XXXX XXXX XXXXXXXX However, the XXXX XXXX has never been reflected in my Coinbase account. It has been six full months of attempts to work with Coinbase 's customer service ( Coinbase case XXXX XXXXXXXX ), including many emails and phone calls. They have acknowledged there is a problem on their end and they have promised they are looking to resolve it. However, after six months of working hard to recover my assets, they have still addressed that it will be resolved and my balance still shows XXXX in my Coinbase account. I do not know why they refuse to resolve the situation. Only Coinbase Inc. controls that wallet and the funds were correctly deposited to that wallet, which was the XXXX receiving address for my Coinbase account. I appreciate the Consumer Financial Protection Bureau 's support in receiving my lost funds.
Frequently Asked Questions
What is Complaint #7191959 about?
Complaint #7191959 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Wrong amount charged or received. It was received by the CFPB on 2023-06-30T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.