Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #7191826
Complaint Overview
Complaint ID: 7191826
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Refund anticipation check
Issue: Fraud or scam
State: Arizona
ZIP Code: 86406
Date Received: 2023-06-30T12:00:00-05:00
Date Sent to Company: 2023-06-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
On XX/XX/2023 I was driving to XXXX when a phone call came in from a man claiming he was from the XXXX XXXX XXXX. He asked me if I knew a XXXX XXXX. I said no. He said the guy was using my XXXX at Wells fargo to try and get two different transactions of each one was XXXX and XXXX. He then said he needed to transfer me to a Wells Fargo Rep to verify I am who. The man from Wells Fargo also said he needed to verify my name and for me to go to XXXX and put in my name as a recipient. I was skeptical and kept saying to him, I hope you are not scamming me. He kept saying oh no. So dumb me put in the recipient name on XXXX as he asked XXXX. The he proceeded to first try and have me put in XXXX or so to the recipient of XXXX. My XXXX would not do for that large of an amount. Once he got me to put in XXXX I hit send and it went out of my account. I asked for his name which he said was XXXX XXXX and his agent number which he said XXXX. I said to the man, oh that's convenient. The Wells Fargo fraudulant person said they would notify me in a day to get my money back. I immediately called Wells Fargo, it took them one day and they closed the fraud. I have been reading a lot on Regulation E for banks and how there are new guidelines for the banks to pay back their consumers. Of course the bank would not acknowledge this but XXXX XXXX is pushing for the banks to reimburse their customers. My claim number at Wells Fargo is XXXX. I filed the claim on XX/XX/2023 and on XX/XX/2023 they closed it. They told me the money went to a XXXX XXXX. Can you please help me receive my {$990.00} back under the new guidelines of Regulation E. I was tricked in to this.
Frequently Asked Questions
What is Complaint #7191826 about?
Complaint #7191826 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-06-30T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.