Debt collection -- Attempts to collect debt not owed -- Complaint #7191823
Complaint Overview
Complaint ID: 7191823
Company: Convergent Resources, INC.
Product: Debt collection
Sub-Product: Other debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft
State: North Carolina
ZIP Code: 27028
Date Received: 2023-06-30T12:00:00-05:00
Date Sent to Company: 2023-06-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Convergent Outsourcing , Inc. was a company I had never heard of until I received a letter from that stating I owed them money from an old XXXX account that ended with me paying it off in full and leaving a {$0.00} balance. This all struck me as odd. Therefore, I kindly requested that they send me proof of the debt due to my family and my history of being a victim of fraudulent companies. Instead of sending me proof of the debt, Convergent Outsourcing , Inc. sent me a " fraud packet '' asking for my social security number, government-issued ID, and other personal information! I, therefore, decided to look into Convergent Outsourcing, Inc. more deeply. After all, I had never heard of Convergent Outsourcing, Inc. nor had I ever agreed to do business with them. Therefore, I did some very basic Googling and quickly found that Convergent Outsourcing , Inc. is a company that recently underwent a class-action lawsuit for data breaches and failing to safeguard customers ' personal and sensitive information. I am convinced that Convergent Outsourcing , Inc. is fraudulent. I told them via certified mail that if they are going to report the account to my credit report, they need to follow the law and provide me with proof of the debt that they claim I owe them. Yet they have failed to provide anything except demand me to provide them with my personal and sensitive information!
Frequently Asked Questions
What is Complaint #7191823 about?
Complaint #7191823 was filed against Convergent Resources, INC. regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2023-06-30T12:00:00-05:00.
How did Convergent Resources, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Convergent Resources, INC.?
Yes, visit the Convergent Resources, INC. company profile at readthecomplaint.com/company/convergent-resources-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.