Debt collection -- Communication tactics -- Complaint #7186599
Complaint Overview
Complaint ID: 7186599
Company: Ally Financial INC.
Product: Debt collection
Sub-Product: Auto debt
Issue: Communication tactics
Sub-Issue: You told them to stop contacting you, but they keep trying
State: California
ZIP Code: 92530
Date Received: 2023-07-01T12:00:00-05:00
Date Sent to Company: 2023-07-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
At the time i was a delivery driver for XXXX working with XXXX XXXX now I had purchased a used XXXX XXXX XXXX financed through Ally financial, i live in California I also had a set schedule i drove for about XXXX hours a day including getting to and from work! I had told them about my job location and schedule and told them specifically that they can not call me on those days as it is illegal to talk on the phone and drive in the state of California however they only called on those days now i had told them all of this information for about 2-3 months and was getting extremely frustrated I told them to stop or i am calling the cops, they did not now at that point i was mentally and physically drained from this issue and work I told them if you call and harass me again I am going to stop paying however i am willing to renegotiate if you send a representative in person no phone no text no email no mail! In person as I consider their actions as trying to get me to commit a crime! I have also tried to call them and talk about it with them to find a solution but they put me on hold for about 30 minutes and i give up!
Frequently Asked Questions
What is Complaint #7186599 about?
Complaint #7186599 was filed against Ally Financial INC. regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2023-07-01T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.