Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #7186422
Complaint Overview
Complaint ID: 7186422
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Texas
ZIP Code: 78222
Date Received: 2023-07-01T12:00:00-05:00
Date Sent to Company: 2023-07-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Cash app withdrew money from my LOCKED account. I contacted them because the withdrawal was not displayed in my transactions and was told it was from a purchase paid XXXX months prior and to contact the merchant. When I reached out to the merchant, they told me that the transaction was successfully completed at the time of purchase and that there was no second charge processed on their behalf and that I needed to contact my institution. I reached back out to cash app and was told that there was a system error resulting in the money being withdrawn from my account and that there would not be a refund issued. Cash app then closed my account.
Frequently Asked Questions
What is Complaint #7186422 about?
Complaint #7186422 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2023-07-01T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.