Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #7186125
Complaint Overview
Complaint ID: 7186125
Company: Experian Information Solutions INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Difficulty submitting a dispute or getting information about a dispute over the phone
State: Kansas
ZIP Code: 666XX
Date Received: 2023-07-01T12:00:00-05:00
Date Sent to Company: 2023-07-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have contacted Experian by phone and email several times. I have received a response every time but the responses arent answering my question. My question is, why doesnt Experian allow car insurance payments to qualify for their boost program? I was told, sorry unfortunately we do not allow car insurance payments to qualify for our boost program. Ive been told that maybe in the future they will start allowing car insurance payments to qualify. But my question is not being answered, its being ignored. I know what bills qualify for boost. Allowing luxury spending bills such as XXXX to qualify but not allowing necessary and required monthly car insurance payments/bills makes no sense to me. That is why Im asking, Why dont car insurance payments qualify? Thank you.
Frequently Asked Questions
What is Complaint #7186125 about?
Complaint #7186125 was filed against Experian Information Solutions INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2023-07-01T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.