Money transfer, virtual currency, or money service -- Other service problem -- Complaint #7185632
Complaint Overview
Complaint ID: 7185632
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other service problem
State: Texas
ZIP Code: 75081
Date Received: 2023-07-01T12:00:00-05:00
Date Sent to Company: 2023-07-01T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
My account with Coinbase has been blocked by them since XX/XX/2023. I tried multiple times to talk with customer service, and their typical response was that the support team was reviewing the account. I have approximately {$2300.00} in crypto currency in their custody and they will not re-instate my access nor refund my funds. I even twitted to the CEO of the company in an attempt to get this issue resolved.
Frequently Asked Questions
What is Complaint #7185632 about?
Complaint #7185632 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Other service problem. It was received by the CFPB on 2023-07-01T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.