Mortgage -- Struggling to pay mortgage -- Complaint #7177202
Complaint Overview
Complaint ID: 7177202
Company: Wells Fargo & Company
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
State: Illinois
ZIP Code: 60452
Date Received: 2023-06-27T12:00:00-05:00
Date Sent to Company: 2023-06-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is to further a complaint I filed with Wells Fargo. They blatantly are lying to the CFPB in the response to my first complaint. They said they have not been able to " establish contact '' with XXXX XXXX, so they need up to an additional 60 days to further investigate. This was today I received this response. I knew they were crooked, but this is absolutely disturbing. They are lying, we have had numerous communications with Wells Fargo. My XXXX, XXXX XXXX XXXX, has written letter upon letter, called XXXX times, and can't even get online to an access her Wells Fargo account online. Wells Fargo is not investigating the complaint, but they are buying time to foreclose on our home. And XXXX, XXXX XXXX XXXX was in court via XXXX, where she did not even get to say a word. Wells Fargo yesterday intends on moving forward to dismiss the unknown occupants ( which the first affidavit said the home was VACANT!, which was also a lie! ). Meantime, on Sunday XX/XX/XXXX at XXXX. there was a XXXX XXXX sheriff knocking on my door, with papers to serve from Wells Fargo. This was the second attempt to serve me ( unknown occupants ). The COVID CARES ACT allocated funds to be directly distributed to Wells Fargo, why is it that we can not get this money? Why did the forebearance period end and ignoring our requests for loan modification get ignored? They went STRAIGHT TO FORECLOSURE AND NOW THEY WANT 60 DAYS TO ANSWER AND INVESTIGATE A COMPLAINT BUT THAT WILL BE TOO LATE! THEY WILL HAVE ALREADY AUCTIONED OFF THE HOUSE. I LIVE IN WITH MY SON. we have told Wells Fargo from XXXXXX/XX/2022 that We have a debt free XXXX property that is closing, and we have had every intention of paying them with this money. Regardless of that, they have moved forward to accelerate the note, and foreclose. Now the CFPB has advised me to get an attorney. Why is WELLS FARGO STILL ALLOWED TO REGULATE THEMSELVES!!??? THIS IS CROOKED! THIS IS WRONG!!!!!!!!!!!!! and they will continue to get away with this. Its pathetic.
Frequently Asked Questions
What is Complaint #7177202 about?
Complaint #7177202 was filed against Wells Fargo & Company regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2023-06-27T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.