Mortgage -- Trouble during payment process -- Complaint #7177091
Complaint Overview
Complaint ID: 7177091
Company: Network Capital Funding CORP
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: California
ZIP Code: 953XX
Date Received: 2023-06-27T12:00:00-05:00
Date Sent to Company: 2023-06-27T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had an appraisal on my home in XX/XX/XXXX to have my XXXX removed. On XX/XX/XXXX, I made an over the phone payment to the mortgage company to lower my balance below the threshold required for removal. The XXXX was not removed. XX/XX/XXXX, the XXXX is still not removed after multiple calls inquiring as to why. The mortgage company then made me get another appraisal, which they are charging me {$190.00} for, because the previous appraisal expired after 90 days. The XXXX was removed mid XX/XX/XXXX. Im seeking a refund for the XXXX payments that I continued to make after the first appraisal process was complete, from XX/XX/XXXX through XX/XX/XXXX. The company has already agreed that a refund will be provided. I called in XX/XX/XXXX and the company said the refund would apply to my XXXX payment. It wasnt. Then I called in XX/XX/XXXX and the company said it would be applied to my XXXX payment. It wasnt. Then I called again on XX/XX/XXXX, and now they company is telling me that it wont be resolved until XX/XX/XXXX. It is now over a year since this process began and they wont give me my money back after a mistake they made by not originally processing the XXXX removal correctly on XX/XX/XXXX.
Frequently Asked Questions
What is Complaint #7177091 about?
Complaint #7177091 was filed against Network Capital Funding CORP regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-06-27T12:00:00-05:00.
How did Network Capital Funding CORP respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Network Capital Funding CORP?
Yes, visit the Network Capital Funding CORP company profile at readthecomplaint.com/company/network-capital-funding-corp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.