Checking or savings account -- Opening an account -- Complaint #7176679
Complaint Overview
Complaint ID: 7176679
Company: Citizens Financial Group, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Didn't receive terms that were advertised
State: Maine
ZIP Code: 043XX
Date Received: 2023-06-27T12:00:00-05:00
Date Sent to Company: 2023-06-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX XXXX XXXX XXXX, ME XXXX XX/XX/XXXX Citizens XXXX XXXX Citizens XXXX XXXX, RI XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX Washington, DC XXXX Promotional Offer Demand Letter One Deposit Checking XXXX To Whom it May Concern : On XX/XX/XXXX, I applied online for a YourStyle Checking at Investors Bank in response to a promotional offer to earn {$25.00} per month for 10 months. Investors Banks was subsequently acquired by Citizens Bank and my YourStyle Checking was converted to a XXXX Deposit Checking. I met all offer terms but have not received my final payment of {$25.00}. Now, I respectfully demand that Citizens Bank pay the outstanding bonus of {$25.00} and close the XXXX Deposit Checking. Otherwise, this matter will proceed to trial with all costs and fees taxed to Citizens Bank. Sincerely, XXXX XXXX
Frequently Asked Questions
What is Complaint #7176679 about?
Complaint #7176679 was filed against Citizens Financial Group, INC. regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2023-06-27T12:00:00-05:00.
How did Citizens Financial Group, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citizens Financial Group, INC.?
Yes, visit the Citizens Financial Group, INC. company profile at readthecomplaint.com/company/citizens-financial-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.