Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #7171318
Complaint Overview
Complaint ID: 7171318
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Virginia
ZIP Code: 24073
Date Received: 2023-06-26T12:00:00-05:00
Date Sent to Company: 2023-06-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Paid {$50.00} to hold a refrigerator via PayPal on XXXX XXXX. When the " seller '' starting asking for more money, we said " no and please refund us our money '' they shut down the account being used and removed themselves from the chat ( I have screenshots of the chat as well as some of the user data before they removed it ). I submitted a complaint to PayPal with the same info above, and they responded with " This looks like a normal transaction so we aren't going to do anything. '' The user also removed their profile from PayPal so I can't contact them directly like PayPal directs me to. I'm attempting to escalate the issue via PayPal but don't see where i can do that. I guess if it feels like a scam, it is one.
Frequently Asked Questions
What is Complaint #7171318 about?
Complaint #7171318 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-06-26T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.