Credit reporting, credit repair services, or other personal consumer reports -- Incorrect information on your report -- Complaint #7165606
Complaint Overview
Complaint ID: 7165606
Company: Capital One Financial Corporation
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Texas
ZIP Code: 75043
Date Received: 2023-06-25T12:00:00-05:00
Date Sent to Company: 2023-06-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to bring to your attention several potential violations of the Fair Credit Reporting Act ( FCRA ) and the Texas Finance Code related to my credit card account with Capital One Bank. It has come to my attention that Capital One Bank has reported inaccurate and conflicting information to multiple consumer reporting agencies ( CRAs ), which has had a detrimental impact on my creditworthiness. I kindly request your assistance in addressing these issues and seeking a resolution. Firstly, I believe Capital One Bank has violated the Texas Finance Code Section 392.304 by reporting inconsistent information to different CRAs. Specifically, the dates of account opened, credit limits, and dates of last activity reported by Capital One Bank differ among the various CRAs. This inconsistent reporting not only violates Texas law but also misrepresents my credit history and financial behavior, potentially causing harm to my creditworthiness and future financial opportunities. Furthermore, it has come to my attention that Capital One Bank has reported a monthly payment of {$0.00} to all consumer reporting agencies. This erroneous reporting not only misrepresents my payment history but may also contribute to a misunderstanding of my financial responsibility and ability to meet credit obligations. This violation of the Fair Credit Reporting Act undermines the accuracy and integrity of my credit report. As per Section 17.505 ( a ) of the Texas Business and Commerce Code, I am obligated to provide you with written notice of my specific complaint and the damages incurred before pursuing legal action. Therefore, I hereby provide written notice of these potential violations and the economic damages, damages for mental anguish, and expenses, including attorneys ' fees, reasonably incurred by me in asserting this claim. However, I am open to resolving this matter amicably and would prefer to avoid legal action if possible. In accordance with my rights under the FCRA, I request a written inspection of the loan documents and related records pertaining to my credit card account. This includes but is not limited to any agreement, promissory note, billing statements, payment history, and any data or information given to CRAs that are relevant to my claim against Capital One Bank. I kindly ask that you arrange for this inspection within 10 days of receiving this notice. I would like to stress the importance of prompt attention to this matter. Should Capital One Bank fail to address and resolve these potential violations within the 60-day notice period, I reserve my right to pursue legal action seeking damages under Section 17.50 of the Texas Business and Commerce Code . I have attached an affidavit in support of my claims for your reference. I kindly request your immediate intervention and assistance in investigating this matter and ensuring the accuracy and integrity of my credit report. Please keep me informed of your progress and any actions taken to address this issue.
Frequently Asked Questions
What is Complaint #7165606 about?
Complaint #7165606 was filed against Capital One Financial Corporation regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2023-06-25T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.