Credit card or prepaid card -- Problem when making payments -- Complaint #7163269
Complaint Overview
Complaint ID: 7163269
Company: Citizens Financial Group, INC.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: You never received your bill or did not know a payment was due
State: Massachusetts
ZIP Code: XXXXX
Date Received: 2023-06-24T12:00:00-05:00
Date Sent to Company: 2023-07-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Citizens Bank Mastercard obtained with a limit of {$800.00}. Payments due XX/XX/ for roughly {$30.00} submit week of XX/XX/ for {$60.00}, confirmation # XXXX. I have received correspondence from Citizens Bank stating that they have decreased my limit to {$300.00} from {$800.00}. My payment is less than 30 days late and a violation. Payment invoice received for XXXX XXXX All other months obsolete.
Frequently Asked Questions
What is Complaint #7163269 about?
Complaint #7163269 was filed against Citizens Financial Group, INC. regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2023-06-24T12:00:00-05:00.
How did Citizens Financial Group, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citizens Financial Group, INC.?
Yes, visit the Citizens Financial Group, INC. company profile at readthecomplaint.com/company/citizens-financial-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.