Credit card or prepaid card -- Problem when making payments -- Complaint #7162946
Complaint Overview
Complaint ID: 7162946
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Georgia
ZIP Code: 30044
Date Received: 2023-06-24T12:00:00-05:00
Date Sent to Company: 2023-06-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Wire Instructions : This CFPB claim shall constitute written wire instructions directed to American Express executives XXXX XXXX and XXXX XXXX. Dear American Express, XXXX XXXX, and XXXX XXXX, In your written correspondence dated XX/XX/2023, you acknowledged receipt of a negotiable instrument for {$12000.00} that was applied to American Express green card account number XXXX. This negotiable instrument had redemption rights as a security under CUSIP numbers XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Pursuant to my rights as a beneficiary to the aforementionedCUSIP numbers under Phyllis Horace v LaSalle Bank National Association which are equivalent to those of a shareholder or investor in the trust, I instruct you to present the aforementionednegotiableinstrument for redemption to American Express 's contact at the XXXX XXXX and XXXX XXXX as well as to the indenture XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX under their routing XXXX and give them the aforementionedCUSIP numbers to specify which accounts the negotiable instrument is drawn upon. I further instruct you to credit the funds drawn from these CUSIP numbers to American Express green card account number XXXX. Sincerely, XXXX XXXX
Frequently Asked Questions
What is Complaint #7162946 about?
Complaint #7162946 was filed against American Express Company regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2023-06-24T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.