Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #7162306
Complaint Overview
Complaint ID: 7162306
Company: Western Union Company, The
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Money was not available when promised
State: Ohio
ZIP Code: 45237
Date Received: 2023-06-24T12:00:00-05:00
Date Sent to Company: 2023-06-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Ref : WU Tracking number ( MTCN ) : XXXX XXXX XXXX This is a continuation of the complaint made earlier. In response to my previous iteration of the continued complaint of XX/XX/XXXX, I received a letter from WU, which is identical to two others. So far, I have done everything I could do, including getting official record of denial from the recipient, the XXXX XXXX XXXX XXXX, and the CEO of the XXXXXXXX XXXX But I have recieived no record from WU that the bank has received the transfer from WU, as WU claimed again and again. The bank can not tell me one thing and WU the complete opposite. I must have a record from WU that they have received a direct note saying that they received the transfer. The pro forma notice of deliver that I have received from WU and repeated several times no further information will not do. I just responded to WU and here is what I wrote : My note of XX/XX/XXXX to WU XXXX Dear XXXXXXXX XXXX, This is the third time you are asking for the same information from me. I had provided that on my first response. Here it is again : 1. I had asked for the bank account statement of the receiver. I was told by the CEO of the company that it is unethical for WU to ask for that information.2. The account information of the receiveris attached again. While I have attempted to do whatever you have asked me to do. I have even complained to the XXXX XXXX XXXX and then to the CEO of XXXXXXXX XXXX I have only received official denials of receipt from the receiver, the bank manager and the CEO. In my capacityas a private individual, anything else is beyond my capacity. While I have provided all these documents, you have not provided any record that XXXX XXXX has told you that they have receivedthe transfer. I must see that to satisfy my need. I want to see how the bank can tell me that they did not receive the money ( in fact can not possibly receive it for lack of what they call, an agreement with WU ), yet tells you theyreceivedthe funds. I can not know what that agreement is. Only you can. You have consistently avoided giving me information to prove your case. XXXX XXXX ( I am attaching the account information of the recipient here )
Frequently Asked Questions
What is Complaint #7162306 about?
Complaint #7162306 was filed against Western Union Company, The regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2023-06-24T12:00:00-05:00.
How did Western Union Company, The respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Western Union Company, The?
Yes, visit the Western Union Company, The company profile at readthecomplaint.com/company/western-union-company-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.