Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #7160817
Complaint Overview
Complaint ID: 7160817
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Florida
ZIP Code: 32806
Date Received: 2023-06-23T12:00:00-05:00
Date Sent to Company: 2023-06-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I pulled my credit report and it showed an Amex business account with an outstanding balance. I contacted them and found out that this outstanding balance was created by a charge made that I did not authorize or make. Charge : XXXX XXXX XXXXXXXX - {$1800.00} Date XX/XX/XXXX Case ID # XXXX - Card Type : XXXX XXXX XXXX Preferred Guest I spoke with the disputes department who advised me to file a police report for the fraud and send them a letter to dispute the charge with a copy of the police report. I did so on XX/XX/XXXX. I called in last week to check on the status and was told that the case was closed and that they " Validated '' the charge and thus I was responsible for the amount. I asked how they verified the charge and if they had any information I could forward to the police investigator. They would not answer my questions about how they verified the charge only that they did. I am seeking help with resolving this matter as I do not agree that I should be responsible to pay for a charge I did not make. Thank you for your help.
Frequently Asked Questions
What is Complaint #7160817 about?
Complaint #7160817 was filed against American Express Company regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-06-23T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.