Checking or savings account -- Managing an account -- Complaint #7160043
Complaint Overview
Complaint ID: 7160043
Company: Conduent Incorporated
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Nevada
ZIP Code: 89031
Date Received: 2023-06-23T12:00:00-05:00
Date Sent to Company: 2023-08-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
around or on the date of XX/XX/2023 I called WAYTOGO bank asking them to issue a new card for me because I had funds coming to the card I didn't have my old card, they told me they would issue the card out to me. After waiting around 6 to7 days I attempted to contact the back to see what was going on with the card I wasn't able to get through that due to the system being really hard to navigate so I called back the next day when I had time to, this time I was able to talk to some one it ended up being a lady who notified me that my card had been activated without my notice and was being used so I asked how did my card was activated if I never received it she told me that my card was sent via XXXX and was left at my front door. I told her I never got that package so she sent me to the fraud claims department they started my claim and I was told I would have have to fill out some papers and mail them back in so I did that, I also emailed them. I was notified my claim was denied do to conflicting information.
Frequently Asked Questions
What is Complaint #7160043 about?
Complaint #7160043 was filed against Conduent Incorporated regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-06-23T12:00:00-05:00.
How did Conduent Incorporated respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Conduent Incorporated?
Yes, visit the Conduent Incorporated company profile at readthecomplaint.com/company/conduent-incorporated to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.