Payday loan, title loan, or personal loan -- Problem with the payoff process at the end of the loan -- Complaint #7155843
Complaint Overview
Complaint ID: 7155843
Company: Westcreek Financial
Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan
Issue: Problem with the payoff process at the end of the loan
State: Maryland
ZIP Code: 21113
Date Received: 2023-06-22T12:00:00-05:00
Date Sent to Company: 2023-06-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was double-charged for my HVAC system loan which put my bank account thousands of dollars in the negative. When I called to rectify the issue, XXXX told me that it would take up to XXXX ( XXXX ) business days to have the double-charge reversed. I asked to speak to their supervisor, because this is completely unacceptable given that it's Koalifi 's fault. Their supervisor told me the same thing and advised me to contact my bank to put a stop payment on the amount. This is completely unprofessional behavior and I do not understand at all why the company could not wire me back the funds it double-charged me for.
Frequently Asked Questions
What is Complaint #7155843 about?
Complaint #7155843 was filed against Westcreek Financial regarding Payday loan, title loan, or personal loan specifically about Problem with the payoff process at the end of the loan. It was received by the CFPB on 2023-06-22T12:00:00-05:00.
How did Westcreek Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Westcreek Financial?
Yes, visit the Westcreek Financial company profile at readthecomplaint.com/company/westcreek-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.